Shipping & Payment
Delivery charges, delivery time & terms and conditions of payment
Delivery / delivery charges
(1) No minimum order value. No delivery charges are made for orders of EUR 49.00 and over.
(2) We charge a flat rate of 4,90 Euro for the delivery of up to 30 kg within the Federal Republic of Germany. Other european countries 4,90 Euro. In case of deliveries to third countries customs and fees may be charged to the customer.
(3) Delivery is made using the method selected by the user. The delivery charges must be paid by the customer.
Delivery time
- Germany: 1 to 2 days after receipt of the order.
- Other countries: 3 to 5 days after receipt of the order.
- The dispatch of oversized shipments can delay by 2-3 days.
- For deliveries outside the EU, delays may occur due to customs clearance.
Terms and conditions of payment
The customer can pay the purchase price by credit card, PayPal, amazon payments, on invoice, or direct debit. On top we offer some country-specific payment methods.
(1) Payment by credit card
Mastercard, VISA, American Express and Discovery Card are accepted. Your credit card account is debited, and the goods are sent, immediately after completing the order. The purchase price shall be reserved on the credit card upon the time of order. The actual payment shall be made at the time in which the good is sent for delivery. The processing of the credit card payment takes place via the service provider PayPal.
(2) Pay upon invoice
Pay upon invoice is processed via the payment service provider PayPal. By selecting this payment method, you accept the Ratepay payment terms and agree to the performance of a risk check by Ratepay, our partner. You also accept PayPal's privacy policy. If your transaction can be successfully processed via pay upon invoice, the purchase price will be assigned to Ratepay and you may only transfer to Ratepay, not to the merchant.
(3) Payment by PayPal
PayPal is an online payment service offered by the company PayPal (Europe) S.à r.l. & Cie, S.C.A which offers a real time payment solution. To be able to use PayPal, a PayPal account is required in which bank or credit card details have been stored so that these do not need to be stated for every purchase. It is very simple to use PayPal, stating email address and password. The PayPal account is debited directly with the corresponding amount and the customer receives an order confirmation by email. As soon as the goods are packed, the customer receives a delivery confirmation in which the articles sent are listed once again. For further information see paypal.de.
(4) Amazon payments
The information stored in your own Amazon customer account can be used to pay quickly and simply via Amazon.
The payment is secure without having to re-enter delivery and payment information. Protection is afforded by the Amazon A-to-Z guarantee as provided for purchases on Amazon. The known payment environment provided by Amazon is available in this method of payment. The ordered articles are sent during working days after confirmation of payment receipt if the articles are in stock.
(5) Direct debit
The SEPA direct debit procedure is processed via the payment service provider PayPal. By proceeding and issuing a SEPA direct debit to PayPal, you authorize PayPal to collect a one-time payment of the purchase amount from your bank account by direct debit. At the same time, you instruct your bank to honor the direct debits collected by PayPal. You can request a refund for the debited amount within 8 weeks after the direct debit. No customer account with PayPal is required to process the SEPA Direct Debit Scheme.
(6) Country-specific payment methods
These include Blik (Poland), EPS (Austria), Multibanco (Portugal), myBank (Italy, Belgium, Spain, Portugal), Przelewy24 (Poland), iDEAL (Netherlands) and Bancontact (Belgium).
These payment methods are processed via the payment service provider PayPal. No customer account with PayPal is required to process the payment.
By choosing one of these payment methods, you agree to the terms and conditions of the respective payment service provider.
